Find answers to common questions below. Can't find what you're looking for? Contact support.
Account & Security
How do I create an account?▾
Click the "Sign in" button in the top right corner. You can register with your email address or connect a crypto wallet to get started instantly.
How do I enable two-factor authentication (2FA)?▾
Go to your account settings and enable 2FA under the Security tab. We support authenticator apps like Google Authenticator and Authy for added protection.
I forgot my password. How do I reset it?▾
Click "Sign in" and then "Forgot password" on the login page. Enter your email address and we will send you a reset link.
How do I change my email address?▾
Navigate to your account settings to update your email. You will need to verify the new email address before the change takes effect.
Deposits & Withdrawals
What cryptocurrencies do you accept?▾
We accept Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and other major cryptocurrencies. Check the wallet page for the full list of supported currencies.
How long do deposits take?▾
Crypto deposits are typically credited after 1-3 network confirmations. Most deposits appear within a few minutes depending on network congestion.
How do I withdraw my winnings?▾
Go to your wallet, select "Withdraw", choose your cryptocurrency, enter the amount and destination address, then confirm. Withdrawals are processed instantly in most cases.
Is there a minimum deposit or withdrawal amount?▾
Minimum amounts vary by cryptocurrency. Check the wallet page for current minimums. There are no maximum deposit limits.
Games & Betting
What games are available?▾
We offer 29+ original games including Crash, Mines, Plinko, Dice, Blackjack, Roulette, and many more. All games are built in-house and are provably fair.
What is the minimum bet?▾
The minimum bet varies by game but starts as low as $0.01 on most games. Maximum bets depend on your VIP tier level.
How do I know the games are fair?▾
All our games use a provably fair system. You can verify every bet outcome independently. Visit our Provably Fair page to learn how it works.
What happens if I disconnect during a game?▾
For session-based games like Blackjack and Mines, your game state is saved on the server. You can resume your session when you reconnect. For instant games, the result is determined server-side before the animation plays.
Provably Fair
What does provably fair mean?▾
Provably fair means every game outcome can be independently verified. We use cryptographic hashing (HMAC-SHA256) to generate results that neither the player nor the house can manipulate.
How do I verify my bet results?▾
Each bet uses a server seed, client seed, and nonce. After revealing your server seed, you can recalculate any result using the same algorithm. See the full details on our Provably Fair page.
Can I change my client seed?▾
Yes, you can change your client seed at any time from your account settings. Changing your seed also reveals the previous server seed so you can verify past bets.
VIP Program
How does the VIP program work?▾
Our VIP program rewards you as you play. You earn XP on every bet which advances you through tiers from Bronze to Diamond. Higher tiers unlock better rakeback rates, increased bet limits, and exclusive bonuses.
What is rakeback?▾
Rakeback is a percentage of the house edge returned to you on every bet. Your rakeback rate increases with your VIP tier, giving you more value the more you play.
How do I check my VIP tier and progress?▾
Your current tier and progress are displayed in your account dashboard. You can see how much XP you need to reach the next tier and your current rakeback rate.